Department of Trade and Industry (DTI) is advising the public to be wary of online shopping scams. Even with the convenience that online shopping brings to consumers who want to avoid the crowds in traditional markets, it still holds risks in view of the anonymity being offered by the Internet, DTI warned in a statement.
DTI advised consumers to be vigilant and proactive in protecting their welfare and rights by taking steps to make sure their online purchases are secure.
These precautions include protecting one’s computer. “Keep security software such as anti-virus and anti-spyware up-to-date. Update your browser regularly. Exercise caution when using public computers to amke online purchases,” the statement read.
DTI also told online shoppers to research the background of their sellers. “Check online reviews and customer feedback to find out if the individual and/or business are reputable.”
Shoppers were advised to know the terms of sale by checking terms of conditions of transactions, warranties, refund and replacement policies, mechanisms for addressing buyer complaints and costs or other additional charges to the item price.
The agency also urged online shoppers to make sure passwords of their online accounts are strong, using a combination of letters, numbers and other characters. Change passwords regularly and use different passwords for different accounts.
Before signing up or making purchases, DTI urged users to read and understand the business’ terms and conditions and privacy policies.
They also advised a review of website security, such as a padlock symbol displayed on the bottom right-hand corner of the webpage or on the address bar. Clicking on the symbol will show a valid security certificate.
DTI also warned against making payments directly to a seller’s bank account but instead use a website’s preferred payment method to ensure access to disputes resolutions processes. They also encourage cash-on-delivery payments.
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