Problems at the financial firms have left people intending in getting access to their retirement cash under new rules which has become effective in April, blocked by companies’ lack of readiness for the this change. Investigation published in recent Daily Mail conveyed that people have been charged for withdrawals or for changing to rival companies.
To add further to the problem they are also made to wait longer for their pay-outs, in some cases to around three months. Some others state that they have been forced to pay for financial advice up to £1,000 if they say they want their own money. Pension companies in the first month of the alterations, had to handle unprecedented 1.13 million phone calls from individuals intending to take advantage of the new freedom which was an 80% increase in the usual activity leaving several with the inability in coping with the demand.
Besides this, many were caught by the speed of the introduction of the improved rules together with the uncertainties on various aspects of the freedoms leaving them unprepared in dealing with the requests.
New Rule – Individuals Aged 55 Onwards – Distinct Contribution Pension Withdrawal
The head of pension research at Hargreaves, Lansdown, Tom McPhail commented that `given the speed with which the reforms were introduced, it was always likely that some companies would struggle to be ready in time. Investors with these companies should be given the freedom to transfer their money elsewhere without having unnecessary barriers put in their way’.
He further stated that it would be unacceptable for some of the firms in charging people or put barriers to stop them in making use of the new freedoms. He said, `insisting that investors pay hefty exit penalties, use a financial adviser that some may not need or jump through bureaucratic hoops is simply not reasonable or fair’.
The new rule enables individuals aged 55 and above, with a distinct contribution pension for withdrawal if they intend to, though there are massive tax implication if they intend taking it in one go, in other words it is wise for people to get advice before rushing to get hold of their cash. FCA spokeswoman informed that they were monitoring how the firms would be implementing the changes and how it would impact consumers.
Reform Purpose – More Control on Money
Most of the people have been capable of taking advantage of the new rules without much problem thought they were talking to those firms where the problems have come up as the reforms bed in. It is in the interest of everyone to make a note that consumers utilise the new options available to them with confidence. Recently David Cameron indicated that he would be keeping a `careful eye’, on the treatment of companies to pension savers, on receiving rising complaints that the customers have been denied the new freedoms.
He informed that the purpose of the reforms was to give people more control on their money and not to have a new way to charge them and that the need for great transparency in pensions industry is essential. Pensions giant Friends Life, which is now part of Aviva, was forced to apologise recently, to around 1,300 savers who had asked to withdraw an amount of their cash and had informed them that it could not offer them this choice. On the contrary, the savers were told that they could cash in the whole amount which would leave them with a huge tax bill and use the fund to buy an annuity or transfer their money to another company. Friends Life had stated that they would be offering partial withdrawals in due time
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